There are several different aspects that need to be understood about merchant accounts before anyone decides on which account provider to sign up with.
Generally, the people who do NOT take the time to understand these things end up with a nasty surprise when they get their statement at the end of the month, or when they cannot actually process transactions.
Firstly, do not ask a company for their best rate. What everybody needs to understand is that there are many charges that can be applied to an account not just the rates, such as a standard transactions fee for example.
Also the rate that is charged can vary greatly, from when and where the transaction is taken to what information is recorded at the time.
The only real way to understand how much it will cost you to accept credit cards with each different company is to have a proper consultation with them so that they can explain all the charges.
However, most won't do this, preferring hard core sales tactics and hiding hidden charges in the contracts. if any company you approach tries this then it should set alarm bells ringing and they should be avoided no matter what they promise.
Also it's very important to choose a company with an excellent customer service and technical support record. I can't stress this enough.
If the systems are not working then you cannot accept payments. If you can't get through for authorization or other problems then you can't accepts payments. Either way it is significantly going to affect profits.
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